I had the chance to witness Black Friday, Boxing Day and many other special shopping holidays and I was fascinated. Long queues, a surprising patience, and some pretty crazy chaos as well. On one hand, for retailers as well as for customers these are huge sales opportunities. On the other hand, they are a lot of pressure. Excited, confused and frustrated, a number of shoppers exhibit an aggressive and potentially dangerous behavior.
Even though these exceptional dates find their origins in the US, The figures show that they are very profitable in Europe as well and it is fair to say that these events acquired strong European identity. Thus, the holidays shopping periods uncovers many facets related to the consumer behavior and it deserves a closer inspection.
