Social media: The brand's most valuable asset

We witnessed the first world revolution in 1995 when we started checking the online content to the successful access to social media networking sites and platforms. In only 10 years we changed the way we communicate, we opened up to strangers with confidence through social media, the way we purchase and how we consume. Then we have seen the second revolution with the appearance of users generated content around 2005. We watched a dramatic shift in the way the consumer interacts with the internet. However, enormous challenges appeared as well. The businesses had to adapt their brands and communications. Through content generation, comments, likes and follows, the power became into the consumer's hands. The Internet changed the world and the consumer-oriented brands that can listen to their customers got more chances to survive the engaged era.